Financial services

Financial services, which are mostly of the Business to Consumer (B2C) type in nature, consist of online trading, banking, insurance claims, and so on. There are many instances when a secure form of communication is required between a bank and a user. In present times, these are made using a normal GSM/UMTS phone call through mobile phones. WebRTC can simplify communication by enabling users to connect directly through their desktop, mobile, or kiosk browsers. A few relative use cases are highlighted in the following sections; these include communication between a bank agent and a customer regarding loans and offers, communication between an insurance agent and a customer regarding a refund, or communication from a distressed user at the ATM to the bank to report wrong withdrawal of money.

Communication with financial services

The concept of net banking has become very popular in the last decade as it simplifies fund transfer, checking account transactions, and going through...