Chapter 13: Presenting User Behavior with User Journey Diagrams

A user journey diagram is a graphical representation of a user experience (UX) journey through a series of steps or tasks involved in a process, system, or a website. It can also be used to describe a high level of detail of the various steps a user takes to complete an activity. This is a widely used technique when assessing the customer experience as it helps in revealing areas of improvement in the overall workflow the user goes through. It is also called a customer journey map.

In this chapter you will learn how to use Mermaid to generate User Journey Diagrams, which is one of the newer diagram types supported by Mermaid. You will learn how to create steps and how to group them into sections, how to add multiple actors, and how to add a satisfaction score to a given step. You will also learn how to customize your user journey diagram, overriding the theme variables.

This chapter will cover the following topics...