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Salesforce CRM - The Definitive Admin Handbook

You're reading from   Salesforce CRM - The Definitive Admin Handbook Build, configure, and customize Salesforce CRM and mobile solutions

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Product type Paperback
Published in Apr 2019
Publisher Packt
ISBN-13 9781789619782
Length 782 pages
Edition 5th Edition
Languages
Concepts
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Authors (2):
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Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
Paul Goodey GP Paul Goodey GP
Author Profile Icon Paul Goodey GP
Paul Goodey GP
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Toc

Table of Contents (19) Chapters Close

Preface 1. Section 1: Getting Started with Salesforce CRM FREE CHAPTER
2. Setting Up Salesforce CRM and the Company Profile 3. Managing Users and Controlling System Access 4. Configuring Objects and Apps 5. Section 2: Managing Data in Salesforce
6. Securing Access to Data and Data Validation 7. Managing Data in Salesforce CRM 8. Generating Data Analytics with Reports and Dashboards 9. Section 3: Business Processes, Cloud Development, and Lightning Experience
10. Implementing Business Processes in Salesforce CRM 11. Core Business Functionality in Salesforce CRM 12. Extending and Enhancing Salesforce CRM 13. Administrating the Mobile Features of Salesforce CRM 14. Lightning Experience 15. Einstein Analytics 16. Section 4: Salesforce CRM Certification
17. Studying for the Certified Administrator Exam 18. Other Books You May Enjoy

Overview of the Salesforce Certified Administrator exam

The Salesforce Certified Administrator exam consists of 60 multiple-choice (or single-choice) questions, and the maximum time allowed is 90 minutes. There is no mandatory prerequisite qualification or experience, however Salesforce highly recommends that candidates have some real-world experience administering an org or attend a suitable training course prior to writing the exam, details of which are covered in the Official Salesforce resources section.

The pass mark for the Salesforce Certified Administrator exam is currently 39 correct answers out of the available 60, which is specified as a percentage passing score of 65%. At the time of writing, the cost of registering for the exam is $200 and the cost of registering to redo the exam is $100.

During the exam, no written or online resource may be referenced, and when you...

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