A new reference architecture

The enterprise architecture team began by creating a new reference architecture that would be strongly aligned to the business strategy. This is presented in the following diagram:

The IT strategy was developed with the target operating model in mind including the requirement for new sales channels. The underlying infrastructure was ported to a private cloud-based model to allow for the rapid growth predicted by the business and also in light of expected acquisitions that were due to be made over the coming years. SOA was endorsed as the preferred architectural style for software development with existing and new commercially available and off-the-shelf (COTS) products having little or no customizations moving forward.

Proposed IT developments were assessed and aligned to the IT strategy with a number of projects scrapped and new initiatives introduced.

The new governance process

A new governance process was introduced across the enterprise to reduce redundancy of...