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NetSuite for Consultants
NetSuite for Consultants

NetSuite for Consultants: A handbook for ERP and CRM consultants to implement NetSuite 2021 quickly and easily

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NetSuite for Consultants

Chapter 1: Introduction to the NetSuite Ecosystem, Platform, and Related Features

Welcome to NetSuite for Consultants. In this book, I trust that you've already started to learn about NetSuite's ERP and CRM products, and I will cover everything you should know when starting to implement the product for your own company, or as a solution provider or consultant. I'll explain the soft skills a consultant should have, how to get to know the client's business and people, how to analyze and document client requirements, and much more. We'll then dig into the process we follow when implementing NetSuite and break that down by the business process. Finally, I'll cover how to handle gaps you find between the client's requirements and NetSuite's features, so you know how to handle whatever comes your way.

To implement NetSuite, you've got to understand a lot of details about the company, the product, the customization platform, and so on.

In this chapter, we're going to cover the following main topics:

  • NetSuite the company, NetSuite the product
  • NetSuite editions, features, accounts, and centers
  • NetSuite people – sales, support, and services – and partners
  • The NetSuite SuiteCloud Platform

This chapter will introduce you to all of those topics and more, ensuring you go in the right direction down the path to NetSuite consulting.

NetSuite the company, NetSuite the product

NetSuite is both a company and a product. The company was founded as NetLedger in 1998 by ex-Oracle employees, with the dream that someday, a complete ERP system running in the cloud would be a good fit for many small and mid-sized companies. Only larger enterprises were offered a single application offering – everything a company would need to run their business. Smaller companies had to piece together applications such as accounting, warehouse operations, and billing themselves, with the help of system integrators. The accounting software of the day was either like QuickBooks, which ran on a personal computer with a local database, or a much more complicated server application with a relational database, which required a team of IT specialists to set it up and maintain. When companies outgrew QuickBooks, they had to move up to the larger, on-premises-installed applications. The market was not geared to mid-sized companies at that time, though options from Microsoft and others did fit the bill for some of the main ERP functions.

NetSuite's founders' vision was to build a web-based application to replace those on-premises applications and, in the process, relieve their customers of all the IT headaches that come with running servers as well as installing, maintaining, and integrating many complex business applications. And so, NetSuite was born!

NetSuite initially offered the simplest options for basic company accounting and customer record management, under the name NetLedger.com. It has, however, grown over the years to truly be a massive suite full of useful options for nearly every type of business and non-profit organization. In 2017, Oracle acquired NetSuite and the product has continued to grow and cover more ground since then.

Since NetSuite is cloud-based, you can access it from almost any internet-connected device with a web browser. With your PC or tablet (or maybe even your phone), you can log in and do whatever you need in your NetSuite account to run your business. NetSuite maintains many separate data centers around the world, thanks to Oracle's expertise and reach in this industry. Whether your employees are all in one city, or your people are spread across continents, they can easily share one common interface, any day of the week. NetSuite's multi-tenant approach to cloud computing means that you never have to worry about which server your account is running on; you trust that NetSuite is making sure that account will always be online, 24 hours a day, every day.

NetSuite editions, features, accounts, and centers

Oracle NetSuite (the company) has built the NetSuite product so that clients don't need to worry about which server their NetSuite account is running on. When a business first signs up for the service, the NetSuite sales team will size up the organization and help them choose the right package. This includes getting them on the correct server tier. A basic starter account for a smaller company typically runs on a shared application server platform so that computing resources are efficiently shared among a set of companies. However, the data that's accessed by each is completely segregated, so each company will only ever have access to their own records. Companies who require greater performance can purchase higher server tiers, and can even request dedicated servers if the need arises. This is typically done for companies with high transaction volumes, who cannot afford to ever be slowed down by another company's activities on a shared server account. Read the NetSuite Help page titled NetSuite Service Tiers for more on this.

Next, we'll cover the different types of NetSuite accounts and how each can be used.

NetSuite accounts

When an organization signs up for NetSuite, it will always start with one main Production account. They will access their account via a URL such as https://1234567.app.netsuite.com. This is where they are expected to run their business, once they're ready to. There are other types of accounts available though, depending on their needs.

The following diagram shows the account types that are available at the time of writing:

Figure 1.1 – NetSuite account types

Figure 1.1 – NetSuite account types

Let's quickly talk about each of them.

Production accounts

Most NetSuite clients have just one of these but it's possible to ask for more under special circumstances. This is where your data will primarily live, where emails are sent and integration connections are made. For most of a client's users, this is NetSuite as far as they are concerned. And for that reason, the data in these accounts is critical to the organization and should be treated as such.

Sandbox accounts

Think of these as temporary accounts where customizations or any sort of testing can occur, without causing any problems for the production data. NetSuite sells these individually for an extra fee. Sandboxes are refreshed from the production account on an as-needed basis and when that occurs, then have a separate database reflecting the changes that were made in the Sandbox account.

One other big difference with Sandboxes is that they don't send emails to their intended addressee. Instead, they are either redirected to a set of named users or to the NetSuite user who was logged in when the email was generated. Otherwise, NetSuite cannot send emails at all.

Development accounts

With each Sandbox a client purchases, NetSuite provides three additional accounts of this type. They have a separate database as well, but they are not ever refreshed from production. Instead, they are used just to develop standalone customizations that can then be deployed into any of the other accounts for testing or production use.

These development accounts can be very helpful for companies who think of their development like a SuiteApp partner would, where they're building standalone customization. For almost any other purpose, they can be more trouble than they're worth since they can't automatically get data from production and you have to manually set up everything you want in them, such as bundles and other customizations.

Release preview accounts

Just before NetSuite's bi-annual major updates are released, the company offers each client a copy of their production account for advanced testing of the new features.

Each NetSuite client must request their Release Preview (RP) account to be set up, but there is no additional fee for this service.

These RP accounts only last for a few weeks though, just enough time to test new features and confirm that existing configurations and customizations will continue to operate as expected.

Work with your NetSuite account manager whenever you want to make a change to any of a client's accounts.

Data in NetSuite accounts

NetSuite maintains daily internal backups of every account. However, no client should ever assume that the backup is going to be there to cover any mistakes they might make, or worse, to recover from failed experiments. Instead, a carefully planned data management approach is needed. Most clients can run their accounts for years without any incidents, so they won't need to restore a backup, which is largely different from most on-premises software applications. This is because NetSuite (the company) takes such care to make sure the application runs without errors or other things causing any harm to the data. There are, however, many ways a client or users can cause issues themselves. For instance, NetSuite includes two features known as CSV Import and Mass Updates, which are very powerful but also very dangerous if they're used incorrectly or carelessly.

I've seen more than a few cases where someone ran CSV Import and overwrote important data incorrectly or inadvertently. The same goes for Mass Updates. Generally, these features are restricted to NetSuite administrators and should stay that way, but if a client gives an inexperienced user (including consultants like us) the power to use any of these powerful features, bad things can happen.

A client can contact NetSuite Support and request data to be restored, but that should be left as a last resort option. Instead, every time anyone is thinking of making any sort of bulk update to data, or maybe changing data they're not very familiar with, it's a best practice to make a manual backup of that data first, via a CSV export, for instance. Nobody should rely on NetSuite to provide backups, but you may ask them in emergency cases. Just note that when NetSuite Support restores a backup, it will be the entire account; they cannot just restore one item or sales order, for instance.

This situation is mainly for the data in production accounts, but there are times when the data in sandboxes can be just as critical. In a typical implementation, we might import lists of things such as customers and items fairly early on in the project, and once those are in, we don't want anyone erasing them or making large-scale changes without careful planning. Having to reimport a lot of data mid-way through a project can introduce unplanned delays, if not done correctly. Also, keep in mind that when a sandbox is refreshed, all of its current data is erased/lost and replaced with the data that was found in the production account at that time. Clients and implementation teams need to carefully review the data in the sandbox before these refresh events, to be sure nothing important in the account is in the production account at the same time.

Sandbox refreshes

In the life of a typical mid-sized or larger NetSuite client, when going through a typical implementation process, we usually end up following a schedule that looks something like this:

  • Day 1:
    • Start to configure the production account.
    • We'll set up the first users, enable features, and start to choose options.
  • About a month or so later:
    • Request a refresh for the first sandbox.
    • The client usually does this once they've got the OK from all the teams working in the production account.
    • This is where customizations, integrations, and data migrations will be developed and tested.
  • Sometime later:
    • Request a refresh for a second Sandbox.
    • This is where UAT will happen, before going live, so this can only happen after all the elements needed for that full round of end-to-end testing have been configured or installed.
  • Days before going live:
    • Deploy to production.
    • This is when we move all the customizations, integrations, and final data for migrations into production.
    • Sandboxes cannot be refreshed in production, so we usually use other features at this time, such as suite bundles and the SuiteCloud Development Framework (SDF).
  • And then we perform the other cut-over activities.

We'll cover this in more detail later in this book, but keep this general process in mind as you continue reading. And note that this is entirely dependent on the size and complexity of the organization that's being implemented. Many smaller companies can get through their entire implementation process with just their production account, for instance, which greatly simplifies and speeds up this process.

How NetSuite is updated

Since NetSuite runs in the cloud and not at every client's office, it is NetSuite's job to keep the application software up to date. Due to this, the product receives updates automatically, twice per year, typically around April and November. The first of these major updates is known as the .1 release for that year, while the second is known as .2. So, this year, clients will be updated to 2021.1 in April and 2021.2 in November. These updates include both fixes for reported problems and new features and enhancements to the product.

In-between these two major updates, NetSuite can also patch any part of the system via what are known as either eFixes or Hot Pushes. An eFixis a small update that's used to fix defects reported by NetSuite clients and rolled out to the live systems only when needed. Hot Pushes are fairly rare as they are emergency patches needed by one or more clients, usually to resolve a recently introduced product defect. For instance, this kind of update might be used if a problem with a major release causes issues for many clients simultaneously.

NetSuite clients cannot choose to never receive any of these updates; however, they can sometimes choose when they receive them and which of their accounts will be updated first. When this is needed, the client can work with NetSuite Support to request alternatives to the default rollout plan.

Whenever a major update is about to be released, NetSuite's clients and their partners should start to plan for how to adapt to the new features and incorporate them into their business process. For instance, on occasion, a new feature is released that can replace a customization a client had developed in the past. When this happens, the client should evaluate the new feature, compare its setup, records used, and so on to their custom solution, and then define a plan for how the business will migrate into the now native feature (assuming that makes sense). Generally speaking, it's usually better for a client to run with as few custom solutions as possible, so this kind of thing is usually the right choice. This is where using those Release Preview accounts mentioned earlier can be very helpful, although it's always important to keep their temporary nature in mind. Don't ever start a development project in a Release Preview account!

Since major updates are automatically applied to each account twice per year, nothing special ever needs to be done by the client to enable/facilitate this. The upgrade usually happens overnight (depending on where the client is); when you first sign in the next day, the account's version number will have changed. The same goes for Hot Pushes, except the minor revision version number indicating a change at that level is not displayed on the home page. At that point, conscientious clients (and partners, among others) will perform smoke testing for their main business processes to ensure that everything works as expected. It is very rare for issues to arise because of an upgrade, but it's always better to find them via testing than to find out after a week or more that some critical function is no longer delivering the expected result.

Tip

You can find the revision number; it's just not in an obvious place. Sign into NetSuite, right-click the home page in your web browser, and select View Source or View Page Source. Scroll to the very end of that source listing and look for a block of text that looks like this:

<!-- Host [ abcdef ] App Version [ 2020.2.0.96 ] -->

<!-- COMPID [ 1234567 ] URL [ /s.nl ] Time [ Sun Jan 10

15:36:03 PST 2021 ] -->

<!-- Not logging slowest SQL -->

2020.2.0.96

In this example is the full version number of the account you're looking at. That's generally not a number anyone needs to keep track of, but now and then, it can be useful to know how to find this information.

Generally, NetSuite is very, very careful to ensure that every update they release is well tested and that it will not break any existing configuration or customization clients might have. When the company knows that a change is going to cause issues, they almost always provide many months' advanced notice so that clients can prepare their systems and integrations to support the new approach. This is especially true for things such as integration protocols such as SAML for single sign-on, or various features of the SuiteCloud Platform. In my 9 years of working on the product, I've not seen more than three or four cases personally where an update caused an issue and the client wasn't given months of notice before the change took place.

Now that we've looked at what NetSuite is, let's look at the people who work to make NetSuite the incredible product it is – and how they can help you do your job too.

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Key benefits

  • Understand how to consult a new client from the kick-off meeting to their go-live and beyond in the fastest possible time
  • Explore the new features in NetSuite 2021 and learn best practices for ERP and CRM consultants
  • Avoid the common pitfalls that consultants can run into when implementing NetSuite

Description

NetSuite For Consultants takes a hands-on approach to help ERP and CRM consultants implement NetSuite quickly and efficiently, as well deepen their understanding of its implementation methodology. During the course of this book, you’ll get a clear picture of what NetSuite is, how it works, and how accounts, support, and updates work within its ecosystem. Understanding what a business needs is a critical first step toward completing any software product implementation, so you'll learn how to write business requirements by learning about the various departments, roles, and processes in the client's organization. Once you've developed a solid understanding of NetSuite and your client, you’ll be able to apply your knowledge to configure accounts and test everything with the users. You’ll also learn how to manage both functional and technical issues that arise post-implementation and handle them like a professional. By the end of this book, you'll have gained the necessary skills and knowledge to implement NetSuite for businesses and get things up and running in the shortest possible time.

Who is this book for?

This book is aimed at consultants, NetSuite users, and partners who are tasked with guiding the organizations to get their business up and running with NetSuite. Basic NetSuite training and a general understanding of its features is required to get the most out of this book.

What you will learn

  • Understand the NetSuite ecosystem, including its main modules, the platform, and related features
  • Explore the fundamentals of NetSuite and get ready to implement it in any organization
  • Discover how to manage gaps, data migration, and integrations with NetSuite
  • Find out how to minimize disruptions in finance as you migrate to NetSuite
  • Understand the steps to configure your organization s account and how development and testing fit into the implementation schedule
  • Refine your skills with NetSuite tips and tricks and make each implementation process a success
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Publication date : Jan 07, 2022
Length: 320 pages
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Table of Contents

25 Chapters
Section 1: The NetSuite Ecosystem, including the Main Modules, Platform, and Related Features Chevron down icon Chevron up icon
Chapter 1: Introduction to the NetSuite Ecosystem, Platform, and Related Features Chevron down icon Chevron up icon
Chapter 2: Selecting and Applying an Implementation Methodology Chevron down icon Chevron up icon
Chapter 3: Creating a Project Plan Chevron down icon Chevron up icon
Section 2: Understanding the Organization You Will Implement the Solution for Chevron down icon Chevron up icon
Chapter 4: Documenting the Organization's Requirements Chevron down icon Chevron up icon
Chapter 5: Analyzing the Organization's Users and Roles Chevron down icon Chevron up icon
Chapter 6: Understanding the Organization's Accounting and Finance Chevron down icon Chevron up icon
Chapter 7: Getting to Know the Organization's Customers, Other Entities, and Items Chevron down icon Chevron up icon
Chapter 8: Identifying the Organization's Main Transactions Chevron down icon Chevron up icon
Section 3: Implementing an Organization in NetSuite Chevron down icon Chevron up icon
Chapter 9: Custom Forms, Records, and Fields Chevron down icon Chevron up icon
Chapter 10: Centers and Dashboards Chevron down icon Chevron up icon
Chapter 11: Items and Related Lists Chevron down icon Chevron up icon
Chapter 12: Customers, Vendors, Contacts, and Other Entities Chevron down icon Chevron up icon
Chapter 13: Financial Transactions and Period Closes Chevron down icon Chevron up icon
Chapter 14: Procure-to-Pay Transactions Chevron down icon Chevron up icon
Chapter 15: Order-to-Cash Transactions Chevron down icon Chevron up icon
Chapter 16: Other Transactions and Custom Transactions Chevron down icon Chevron up icon
Chapter 17: Analytics, Reports, and Data Exports Chevron down icon Chevron up icon
Section 4: Managing Gaps and Integrations Chevron down icon Chevron up icon
Chapter 18: Managing Gaps and Creating Custom Automations Chevron down icon Chevron up icon
Chapter 19: Managing Integrations Chevron down icon Chevron up icon
Chapter 20: Managing Data Migrations Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

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Caleb Schmitz Jun 10, 2022
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This is a great book to have for new consultants on a firm read while they are learning how to be a consultant. Knowing NetSuite and learning to be a consultant are two different skillsets that need to be merged together. Obviously a single book won't teach you everything but it is a great resource to supplement your knowledge and soak up some knowledge from others. Thanks for taking the time to get content to the NetSuite community!
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Shailesh Bopche Feb 14, 2022
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The book is enriching, I have been working as a Netsuite consultant since 2016 and in this book important flows are explained in simple and direct language, making it a captivating read.The information presented in the book is detailed and technical, mandatory reading for every Netsuite consultant.- Douglas Barbosa
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Alan Jan 20, 2022
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As a former NetSuite Technical Consultant of 6½ years, this is a very good overview of all the areas to consider in implementing a new instance of Netsuite for an end user. Early chapters are great advice for consultants around gathering detailed requirements for business processes, people, specific company needs & gaps/customizations.The subject of getting item details correct early on to prevent repeatedly deleting and CSV importing of item lists, is a key often missed and takes a lot of effort to correct. The advice to direct clients to using as much native functionality as possible is worth the time. While I have written many scripts for clients, and some will always be needed, not letting users get carried away in scripting everything will be to their benefit in the long run. When you end up with 30 scripts on a sales order, don't expect it to save in 5 seconds!While I would have liked a little more detail in some areas, just for more personal knowledge, it is still solid coverage of the subject and I will be getting a copy for myself. This will be a very worthwhile addition for any NetSuite partner organization or independent consultant performing initial setup, configuration and getting users up to speed.
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Homeowner Jul 19, 2022
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I have worked in the NetSuite community for 20 years now, and earlier in my career, I transitioned from being a technical writer for NetSuite to a support consultant for a partner. From there, I worked with customers and partners on many different types of requests and projects for 11 years. During those years, I could have really benefitted from this resource. I was grateful to be given a copy to review.This book is not meant to be a "How to Use NetSuite" kind of book, but instead it is a primer for consultants on how to approach a NetSuite implementation or customization project with a client. Having worked on the NetSuite documentation itself, I did wish that the author had referenced a little more prominently how to access the documentation; however, I appreciated that the author was not attempting to recreate the documentation. In my opinion, this adds value to the book - he is not trying to create something that already exists; rather, he is walking you through the very large undertaking of running an implementation project, specifically for NetSuite.The author summarizes some of the history of NetSuite for context and gives overview of the many features and add-ons available at the time of printing, and he offers some very seasoned advice for many of these while remaining agnostic on others. The advice he gives in this book after his many years of consulting is by far the most valuable piece.Each chapter generally covers a step in the implementation process, but it is not necessarily sequential - you would not be able to use it as a handbook *while* you are implementing. It is best used read in its entirety with copious notes and bookmarks in particularly helpful spots. I generally found that if something was not fully explored or explained in a section, it was because he was introducing the concept. I would later find the topic expanded upon in another chapter. The book might be improved with more cross references in these cases, but just knowing this might help encourage you to read the entire work before passing judgment, bookmarking pages that are most helpful. For example, in a section about conference room pilots and early discussions with a client, I was looking for some advice on requirements gathering and getting disappointed. However, I soon found a wealth of information on requirements gathering in chapter 4. Admittedly, a review of the Table of Contents could have saved me some worry.If you are new to NetSuite in a consulting capacity, this book has some very valuable advice that is specific to how NetSuite works and best practices for an initial setup. If you are not new to NetSuite but are new to consulting and implementations, this book has some very valuable advice on how to gather understanding and requirements about the client and their real-world use cases in the business world.
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Marlene Feb 20, 2022
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This book covers a lot of detail about everything that you need to consider when supporting a NetSuite implementation as a consultant. The author is clearly experienced in the subject matter and it is fantastic to have all aspects together in one useful guide.As an experience consultant myself, I will continue to use this book as a reference in future implementations.
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A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

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The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela