Improving attitude

Now it is time to bring the day to an end and brainstorm attitude, which is 100 percent under everyone's control and will have the biggest impact on team effectiveness.

First, I suggest you create a buzzword incorporating your company, department, or team name combined with the part word "-tude", derived from attitude.

Here is an example; to the outside world we are known as Microsoft, but there is no sense working on the outside until we fix the inside. Why not create Micro-Tude, and formulate a list of attitudes related to how we treat each other within the team environment. This list will inevitably focus on factors within our control; it is referred to as team attitude in this section.

Have groups list words that would best describe the kind of attitude each team member should have towards each other. Allow 10 minutes or so for each group to come up with their list on a flip chart.

Have each group present their list, and ask "Are there any words on this list that are not...