Planning the automation of the compliance management process

The planning phase is essential to the automation of the compliance management process. In this recipe, we will talk about all the planning steps recommended for the recipes that follow.

Getting ready

The prerequisite for this recipe is a basic knowledge and understanding of the Incident Management process in the organization. This covers the following details as well:

• Classification of Incidents

• Prioritization of Incidents using the impact and urgency of the compliance issue

How to do it...

The planning steps for the recipe Configuring compliance program notification in Microsoft System Center 2012 Service Manager are as follows:

1. Defining the recipients for notifications on compliance-related incidents:

   1. Define who is responsible for compliance issues and who should be informed on compliance-related issues by e-mail.

   2. In this recipe, the user Peter Ciso should be notified about any compliance-related issue.

   3. Verify that Peter Ciso is an existing...