Getting an overview of the implementation approach

There are many different IT implementation project types, from pure infrastructure projects to implementing robotics, artificial intelligence (AI), or even a new CRM solution. While the value of a pure infrastructure project is mainly in areas such as infrastructure modernization, highly sophisticated IT projects must bring business value in the first place. Implementing a Power Platform solution is a typical project type focusing much less on infrastructure and much more on business value. The expected value of a Power Platform solution is in the following areas:

• Modernization: Replace a siloed, product-centric approach with a customer-focused approach (360° customer view).
• Multichannel capability: Extend the number of communication channels with the customer and provide an integrated omnichannel solution, including social channels.
• Automation and AI: Extend the traditional data-centric manual processes with automation...