Accessing the system internals
The system logs tend to focus on what is happening inside the application layer. ServiceNow also lets you dig deeper into the nuts and bolts of the server. Lots of statistics are available, including summaries of performance indicators, thread statistics, and more database information.
Understanding the ServiceNow Performance homepage
System Administrators can access the Performance homepage by following these steps:
- Navigating to Self-Service > Homepage.
- Selecting ServiceNow Performance in the homepage selection box from the top left.
The top controls specify the time range and the size of the graph (I always select Extra Large!).
The other controls let you drill into a particular node, focusing on particular attributes. Choose the node that you want to view by selecting it in the CI selection list.
Tip
The typical naming convention is <hostname>.<datacenter>.service-now.com. You can review the technical details (such as uptime, memory, and database...
