Automation problems have an odd way of occurring at the most inconvenient time, such as on Christmas Eve or on your partner's birthday. Regardless of the timing, you will always need to quickly resolve problems as they often translate to lost production time and lost revenue for the company.
Here are a few best practices to troubleshoot in the Logix platform:
- Familiarize yourself with the Rockwell Automation knowledgebase: The issue you encounter has most likely been encountered by someone else too. Knowledgebase is a great first line of defense for solving a problem. If you don't have an account set up, you should create one before you need it by going tohttp://www.rockwellautomation.com/services/online-phone/techconnect.page.
- Verify that you have an active Rockwell Automation support contract and keep your Rockwell Automation technical support information and authorization number handy: Rockwell Automation...
