Modeling – decision models and task models
As mentioned previously, it’s important that the business can own the decisions—that is, the people in charge of defining enterprise policies should also be the ones in charge of using the tooling to model the decisions, by using a format that both the human and the machine can understand unambiguously.
Examples of decisions that can (and should!) be automated are listed here:
- In the insurance space, claim processing includes a lot of automated (or automatable) decisions, such as fraud detection, automatic claim payment when common conditions are met, automatic rejection of incomplete cases, routing to the proper adjuster based on the claim topic, and so on
- In the banking sector, we can think about all automation of online banking, which requires decisions related to accounting management, money transfer validation, account opening and closing verifications, compliance with international transactions with...
