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Implementing Oracle Integration Cloud Service

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Product type Paperback

Published in Jan 2017

Publisher Packt

ISBN-13 9781786460721

Length 506 pages

Edition 1st Edition

Tools

Oracle Integration Cloud Service

Concepts

Database Administration

Authors (2):

Robert van Molken

Philip Wilkins

View More author details

Table of Contents (14) Chapters

Preface

1. Introducing the Concepts and Terminology

2. Integrating Our First Two Applications FREE CHAPTER

3. Distribute Messages Using the Pub-Sub Model

4. Integrations between SaaS Applications

5. Going Social with Twitter and Google

6. Creating Complex Transformations

7. Routing and Filtering

8. Publish and Subscribe with External Applications

9. Managed File Transfer with Scheduling

10. Advanced Orchestration with Branching and Asynchronous Flows

11. Calling an On-Premises API

12. Are My Integrations Running Fine, and What If They Are Not?

13. Where Can I Go from Here?

Getting ready

Before we can build our integration, let's get acquainted with the SaaS applications we are going to integrate with. As shown in the previous diagram our inbound call is a notification send by Salesforce, this is in itself an asynchronous call. The notification is triggered when a Case in Service Cloud is escalated. Oracle ICS supports an out-of-the-box (OOTB) adapter that supports inbound interactions from Salesforce to ICS. Without a lot of extra configuration in Salesforce the adapter in ICS is capable of receiving notifications.

Our outbound call is also using an OOTB Cloud adapter, but Twilio. Twilio provides a Cloud service to send messages using SMS, MMS and voice messaging to mobile phones. The response of the message will create a new comment for the case that is escalated, mentioning the case owner received a SMS.

Setting up Salesforce

For this integration, we are going to use Service Cloud. Service Cloud is a customer service application. One major component is for...

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Authors (1)

Robert van Molken

Robert van Molken

Robert van Mölken lives in Utrecht, the Netherlands, and he studied Computer Science at the University of Applied Sciences in Utrecht and received his BCS in 2007. He started his professional career as a graphic designer and web developer, but soon shifted his focus to Fusion Middleware. Robert is now a Senior Application Integration Specialist and one of the expertise leads on Integration, Internet of Things, and cloud at AMIS with over 11 years of IT experience. Robert's transition from building service-oriented business processes using Fusion Middleware 12c, toward connecting the physical world with the world of IoT using Oracle Cloud offerings and open source solutions has helped him become a leader in this emerging technology. His fascination for using the latest technology led to the research of blockchain to replace the currently used B2B and B2C patterns and tooling. Besides this book, Robert is also the co-author of the first Oracle PaaS book, Implementing Oracle Integration Cloud Service, which was published by Packt in 2017. Robert is also heavily involved in the Oracle developer community. He is an international speaker at conferences, author/blogger on the AMIS Technology blog, the Oracle Technology Network, and participates in OTN ArchBeat Podcasts. Robert is a member of the board of the Dutch Oracle User Group (nlOUG) and organizes meetups. He works closely with several Oracle Product Management teams participating in Beta programs and takes what he learns and applies it to new presentations, blog posts, and community engagement. Robert was awarded Oracle ACE (Acknowledged Community Expert) Associate in 2015, Oracle ACE in 2016, and Developer Champion in 2017. As his designations expanded, so have his areas of expertise.

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