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Implementing Microsoft Dynamics 365 for Finance and Operations Apps

You're reading from   Implementing Microsoft Dynamics 365 for Finance and Operations Apps Learn best practices, architecture, tools, techniques, and more

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781789950847
Length 528 pages
Edition 2nd Edition
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Authors (4):
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JJ Yadav JJ Yadav
Author Profile Icon JJ Yadav
JJ Yadav
Rahul Mohta Rahul Mohta
Author Profile Icon Rahul Mohta
Rahul Mohta
Yogesh Kasat Yogesh Kasat
Author Profile Icon Yogesh Kasat
Yogesh Kasat
Sandeep Shukla Sandeep Shukla
Author Profile Icon Sandeep Shukla
Sandeep Shukla
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Toc

Table of Contents (15) Chapters Close

Preface 1. Introduction to Dynamics 365 Finance and Operations 2. Methodology and Initiation FREE CHAPTER 3. Lifecycle Services (LCS) and Tools 4. Architecture, Deployment, and Environments 5. Requirements and Process Analysis 6. Configuration and Data Management 7. Solution Planning and Design 8. Integration Technologies, Planning, and Design 9. Customization and Extension 10. Analytics, Business Intelligence, and Reporting 11. Testing and Training 12. Managing Go-Live and Post Go-Live 13. One Version Service Updates 14. Other Books You May Enjoy

Learning about post go-live support

In the previous sections, we learned about going live, cutover activities, and how best to manage those activities.

In this section, we will cover post go-live activities spanning support, issue identification, tracking, resolutions, and the whole 360-degree issue life cycle.

Support in the cloud world is expected to be quick and one-touch-enabled, and have as small an impact on daily business operations as possible. However, you need to be able to know about and leverage various tools in order to seek support.

To provide context from Dynamics 365, you may have successfully gone live, but it takes a significant effort to ensure smooth operations post go-live.

In this section, you'll explore various options for seeking support, tools that are used in support, an end to the support life cycle, and best practices in support. We will go over...

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