Identifying the Stakeholders

In this chapter, we will discuss a very important aspect of planning observability for the success of your organization. It is not a technical concept, but it is important to understand as it helps you identify the project goals and requirements, influence, educate and empower the key players, and finally implement an effective communication plan to sustain a long lasting change. And believe us, that is half the work done. If you decide to jump into the thick of things – that is, implementing an observability use case that someone read online or has a notion that this particular problem can be solved with observability, or after attending a sleek sales presentation from a vendor – take a step back and identify your stakeholders. Use this chapter as inspiration to do so and, in our experience, the outcome will be of better quality. If your observability use case and implementation are of a check-the-box nature, it will be difficult to implement...