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Getting Started with Citrix XenApp 6.5
Getting Started with Citrix XenApp 6.5

Getting Started with Citrix XenApp 6.5: Design and implement Citrix farms based on XenApp 6.5 with this book and ebook

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Getting Started with Citrix XenApp 6.5

Chapter 1. Getting Started with Citrix XenApp 6.5

Citrix XenApp is the leader of application virtualization or application delivery. Several years ago, when the word Virtualization didn't exist, people used to talk about application hosting. Citrix was founded in 1989 and they developed the first successful product in 1993 called WinView. It provided remote access to DOS and Windows 3.1 applications on a multi-user platform. Citrix licensed Microsoft's Windows NT 3.51 source code from Microsoft; and in 1995 they shipped a multiuser version of Windows NT based on the MultiWin engine, known as WinFrame. This allowed multiple users to logon and execute applications on a WinFrame server. In 1996 Citrix licensed the MultiWin technology to Microsoft, establishing the foundation of Microsoft's Terminal Services.

I remember perfectly the first time I was in touch with application hosting was in 1997, and I was working at Microsoft in Argentina as Technical Support Engineer. I was invited for MCSE certification training on a Saturday morning. We had been building a lab with several machines, when I saw several Microsoft Beta CDs on a table.

I took one of them called Hydra and I asked the guy in charge of the training about it, and he told me that the CD contained an application to convert a Windows NT 4.0 into a sort of mainframe. I asked him if we could install it on a machine and he told me we did not have enough RAM to install it. I recall walking inside empty offices to open computers and remove the RAM so that we could install Hydra on a computer.

It was couple of years later, in 1999, when I discovered that Hydra is Windows 4.0 Terminal Server Edition. I was working with my first Citrix server and that was when I first fell in love with application hosting.

In this chapter we will learn:

  • New XenApp 6.5 features

  • System requirements for the installation of XenApp 6.5

Introducing XenApp 6.5


When Citrix introduced XenApp 6.0 in March 2010, they rewrote the code completely for the Windows 64-bit platform (2008 R2). This job provided a great opportunity to optimize the code for performance and scalability and to provide new features. Now with XenApp 6.5, released in August 2011, Citrix has introduced more features, performance improvements and the new faster application launch.

XenApp 6.5 looks like an enhanced version of XenApp 6.0, but there are several differences in the farm architecture, so there is no direct upgrade from XenApp 6.0 to 6.5, forcing us to create a new farm for XenApp 6.5 servers.

Here are some of the highlights of the new XenApp 6.5:

  • Role-based Setup Wizard: This wizard, introduced on XenApp 6.0, simplified server deployment and reduced installation time. The new redesigned setup makes installation simple, fast, and intuitive. Now we can install XenApp 6.0 or 6.5 in a few clicks. Also, by separating the install from configuration Citrix simplified XenApp deployments using Citrix Provisioning Services or other image management solutions. We will use the Role-based Setup Wizard in Chapter 3, Installing XenApp 6.5, to install our first XenApp 6.5 servers.

  • Instant App Access: This new feature introduced on XenApp 6.5, also known as Session Pre-Launch, is the favorite for both XenApp customers and administrators. This new feature will reduce the launch time of sessions.

    On previous versions of XenApp when a user opens the first session, they will need to wait several seconds until the login script is processed, policies are applied, and profile is loaded. If the user opens a second application in the server, this application launches almost instantly.

    This is the idea behind the Session Pre-Launch feature. When a user logs on into the farm (or by XenApp policy) a pre-launch session is created on the XenApp server, just waiting for the user to log on.

    The same happened when the user closed the session. Session is kept open for a specific amount of time (defined by Session Limit policy).

    Enabling these policies XenApp reduces delay, improving the user experience, but also consumes hardware resources (memory and CPU) and use licenses. We are going to discuss this feature in the next chapter.

  • Windows Desktop Experience Integration: This new XenApp 6.5 feature is installed by default when we install the XenApp server role. This feature gives XenApp 6.5 a Windows 7 appearance. This option was available on the XenApp 6.0 Service Provider Automation Pack and provides PowerShell scripts to manage multiple desktop options (Themes, Wallpaper, Start Menu and Taskbar, and so on).

  • PowerShell Support: We can use Microsoft PowerShell to automate common XenApp management tasks. Citrix dropped support for MFCOM (the programming interface for the administration of XenApp servers and farms on previous versions) on XenApp 6.0 and added PowerShell 2.0 support. The new Citrix XenApp 6.5 PowerShell SDK introduced several improvements, including the ability to run cmdlets remotely, Chapter 12, Scripting Programming, is dedicated to scripting programming using PowerShell.

  • New Management Console: Only one console is something all administrators asked for years. Citrix introduced the Citrix Delivery Services Console in XenApp 6.0, and then replaced it by the new AppCenter on XenApp 6.5. The new management console has been completely redesigned. We still need a separate console to manage Web Interface servers and Licensing. We are going to explore the new AppCenter in Chapter 4, Advanced XenApp Deployment, and Chapter 5, Using Management Tools.

  • Citrix HDX Technologies: Introduced in XenApp 6.0 and improved in XenApp 6.5, HDX technologies provides better multimedia and high-definition experience with support for more USB devices than ever before. Citrix HDX offers great improvements in both audio and video quality. New video conference capabilities and advanced Adobe Flash support are included too. Also, HDX provides multi-monitor support, improving application compatibility when we use multiple monitor. Chapter 11, Managing Sessions, is dedicated to improving the multimedia experience of users using Citrix HDX technologies.

  • Improved Printing Performance: The XenApp Printing Optimization Pack for XenApp 6.0, released in October 2010, is now included in XenApp 6.5. This feature improves printing speed, reduces bandwidth required for printing, and improves the user experience when printing to redirected client printers. We are going to talk about printing in Chapter 9, Printing in XenApp Environments.

  • Multi-stream ICA: Another new feature included in XenApp 6.5 is the option of delivering XenApp ICA traffic over up to four TCP/IP streams. Now instead of prioritizing the entire ICA pipeline over HTTP traffic, we can apply a granular control for QoS (Quality of Service) routing. This feature is extremely useful to optimize network for audio and visual applications.

  • Active Directory group policy integration: Another great addition on XenApp 6.0. Now we can manage XenApp policies and configure XenApp servers and farm settings using Active Directory Group Policies (GPO). Chapter 9 is dedicated to XenApp policies and provides extensive information on how to use Group Policy Management Console to manage Citrix policies.

  • Windows Service Isolation for streamed applications: This new feature, included on XenApp 6.0, allows applications to install Windows services and so that they can be profiled and streamed. This new option increases the number of streamed applications supported. Applications such as Microsoft Office 2010 or Adobe Creative Suite install a windows service. Now we can profile and stream them and other applications, using the new service isolation technology. We can learn about Application Streaming in Chapter 7, Application Streaming.

  • Improved support for Windows Portable USB Devices: This feature allows users to plug in their USB devices such as cameras, scanners, and other devices and access them from their published applications on XenApp 6.0 and XenApp 6.5.

  • Microsoft App-V integration allows us to manage and deliver both Citrix and Microsoft application delivery from a single point. Also App-V managed applications can now be delivered via Citrix Dazzle. Administrators can now distribute App-V Plug-In to end point devices using Citrix Receiver.

  • Multi-lingual User Interface (MUI): MUI is another feature introduced in XenApp 6.0. This feature allows multinational companies to deploy one XenApp server to serve users who need access to their applications in their local language.

  • Citrix Receiver: The new Citrix Receiver 3.0 for Windows supports several languages and provides support for new Plug-Ins including Single Sign-On, WAN Acceleration, App-V, and more. This new version includes support for Session Pre-Launch, Internet Explorer 9.0, and more. Also, there is a new Receiver for Mac and mobile users. We can use Receiver on the iPhone, iPad, Android, Blackberry, or other devices to access applications hosted on XenApp 6.0 or 6.5. We are going to learn about Citrix Receiver in detail in Chapter 11.

  • Citrix Dazzle: Citrix called Dazzle the first self-service "storefront" for enterprise applications. Dazzle allows corporate employees 24x7 self-service access to the applications they need to work. End users now can subscribe to XenApp applications (including App-V packages) using Dazzle on PC or Mac.

In addition to these major features and enhancements, XenApp 6.5 includes other features like updated Web Interface, Single Sign-on and SmartAuditor enhancements, new 32-bit color support, Windows 7 smart card support, and so on.

XenApp feature overview


This section provides summary descriptions of some of the most popular XenApp features. This section will help new Citrix customers to understand major features on last versions of XenApp (XenApp 4.5, 5.0, 6.0, and 6.5).

  • Access applications from any device, anytime, anywhere: We can deliver any published Windows application to an extensive variety of user devices and operating system, including Windows, Mac, Linux, UNIX, DOS, Java, and mobile devices such as iPhone, iPad, Blackberry, and Android.

  • Active Directory Federation Services Support: We can use ADFS to provide business partners access to published applications.

  • Application Gateway: Citrix provides SSL-proxy, using both hardware (Citrix NetScaler and Citrix Access Gateway) and software (Citrix Secure Gateway) solutions, to allow remote users to access published applications in XenApp, securely.

  • CPU Utilization Management: This feature prevents users and their processes from utilizing the CPU too much and guarantees a consistent performance level for all users on the XenApp server.

  • Installation Manager: This feature allows us to remotely install applications to multiple XenApp servers simultaneously.

  • Network Management Console Integration: XenApp supports SNMP monitoring and integration with third-party network management tools, including: Microsoft System Center Operations Manager (SCOM), Microsoft Operations Manager (MOM), IBM Tivoli, HP OpenView, CA Unicenter.

  • Novell eDirectory and NDS Support: XenApp now provides support for Novell eDirectory and Domain Services for Windows, allowing XenApp to authenticate Novell users.

  • Power and Capacity Management: We can create system policies to manage server power consumption. This feature can turn on/off XenApp servers. As users log off and idle resources increase, idle servers are shut down. When users arrive in the morning and they log on to the farm, servers are powered up. Also, we can schedule times for powering on and powering off servers.

  • Single Sign-On: This feature (formerly known as Password Manager) provides single sign-on access to Windows, Web, and terminal emulator applications. The self-service password reset feature included on Single Sign-On allows users to reset their domain password or unlock their Windows account.

  • SmartAuditor: Utilize policies to allow us to record the on-screen activity of any user's session, over any type of connection, from any server running XenApp. SmartAuditor records, catalogs, and archives sessions for review.

  • Web Interface: The Web Interface allows users access to published applications and content on XenApp through a standard Web browser or Citrix Plug-In. Web Interface provides built-in support for two-factor, RADIUS and Smart Card authentication, simple customization through the management console and multilingual support, for the following languages: English, German, Spanish, French, Japanese, Chinese (simplified and traditional), and Korean.

System requirements


The most obvious requirement to install XenApp 6.5 is a 64-bit operating system. No more 32-bit operating systems are supported. XenApp 6.0 was only available for Microsoft Windows Server 2008 R2, and XenApp 6.5 is available for Microsoft Windows Server 2008 R2 and Microsoft Windows Server 2008 R2 Service Pack 1 with two exceptions: Web Server and Core editions. We cannot install XenApp in these two Windows versions.

If we want to deploy XenApp on Microsoft Windows Server 2003 or Microsoft Windows Server 2008 R1 (x86 and x64) we must choose to use XenApp 5.0. Citrix XenApp 6.5 does not support mixed farms. Mixed farms are XenApp farms that contain more than one server operating system version.

Until previous versions Citrix supported XenApp farms that contained different versions of Windows and/or of XenApp. XenApp 6.5 cannot co-exist with any previous versions in the same farm, even with XenApp 6.0. We can have two separated farms and use web interface to provide users access to both farms using one single interface.

We can keep XenApp 5.0 or 6.0 and 6.5 servers together on the same farm for a migration, but this is not recommended (and supported) by Citrix for a long term implementation.

During the wizard-based installation, the XenApp Server Role Manager automatically installs prerequisites for the selected roles. Also, we can choose to install XenApp from command-line installations or using unattended scripts. In that case, we must deploy the prerequisites before starting XenApp role installation.

We can use ServerManagerCmd.exe command, PowerShell cmdlets or Microsoft's DISM (Deployment Image Servicing and Management) tool to deploy prerequisites such as IIS or .NET Framework.

The XenApp Server Role Manager deploys the following software, if it is not already installed:

  • .NET Framework 3.5 SP1 (this is a prerequisite for the XenApp Server Role Manager and it is deployed automatically when we choose XenApp server role).

  • Windows Server Remote Desktop Services role (if we do not have this prerequisite installed, the Server Role Manager installs it and enables the RDP client connection option; we will be asked to restart the server and resume the installation when we log on again).

  • Windows Application Server role.

  • Microsoft Visual C++ 2005 SP1 Redistributable (x64).

  • Microsoft Visual C++ 2008 SP1 Redistributable (x64).

If the server already has the IIS role services installed, the Citrix XML Service IIS Integration component is selected by default in the wizard-based XenApp installation, and the Citrix XML Service and IIS share a port (the default port is 80).

If the IIS role services are not installed, the Citrix XML Service IIS Integration component is not selected by default in the wizard-based installation. In this case, if we select the checkbox, the Server Role Manager installs the following IIS role services. (If we do not install these services, the Citrix XML Service defaults to standalone mode with its own port settings, which we can configure using the XenApp Server Configuration Tool.)

  • Web Server (IIS) | Common HTTP Features | Default Document. Selecting this role automatically selects Web Server (IIS) | Management Tools | Management Console (not required for XenApp installation)

  • Web Server (IIS) | Application Development | ASP.NET. Choosing this role automatically selects Web Server (IIS) | Application Development | .NET Extensibility.

  • Web Server (IIS) | Application Development | ISAPI Extensions.

  • Web Server (IIS) | Application Development | ISAPI Filters

  • Web Server (IIS) | Security | Windows Authentication

  • Web Server (IIS) | Security | Request Filtering

  • Web Server (IIS) | Management Tools | IIS 6 Management Compatibility (which includes IIS 6 Metabase Compatibility, IIS 6 WMI Compatibility, IIS 6 Scripting Tools, and IIS 6 Management Console)

Data store databases

The data store database is a repository of persistent XenApp farm information, including server's information, published applications, administrators, and more static data.

The following databases are supported for the data store:

  • Microsoft SQL Server 2008 Express SP3 (the new XenApp Server Configuration Tool can install it when creating a new XenApp farm)

  • Microsoft SQL Server 2008 R2 Express

  • Microsoft SQL Server 2008 R2

  • Microsoft SQL Server 2008 SP2 or later

  • Microsoft SQL Server 2005 SP4 or later

  • Oracle 11g R2 32-bit Enterprise Edition

For more information about supported database versions, see Document ID CTX114501 at http://support.citrix.com/article/CTX114501

We are going to use Microsoft SQL Server to configure the Citrix data store in this book because it is the most popular option. We are going to install and configure a SQL Server as data store database in Chapter 3.

Citrix AppCenter console

The Citrix AppCenter, formerly known as Citrix Access Management Console in XenApp 4.5 and 5.0 and Citrix Delivery Services Console in XenApp 6.0, is a tool that integrates into the Microsoft Management Console (MMC) and enables us to execute management Using Citrix AppCenter. We can set up and monitor XenApp servers and farms, published resources and sessions, configure policies, and provide users access to applications.

Also we can manage load balancing, troubleshoot alerts, diagnose problems in our farms, view hotfix information for our Citrix products, and track administrative changes.

By default, the console is installed on the same XenApp server where we install the XenApp server role; but we can install and run the console on a separate computer.

If we want to administer multiples farms of the different XenApp versions, we need to install multiple versions of management consoles on the same computer.

To install the Citrix AppCenter console (or the Citrix Delivery Services Console in XenApp 6.0) on a computer, from the XenApp Autorun menu, select Manually Install Components | Common Components | Management Consoles. We are going to install the Citrix AppCenter Console in Chapter 3.

We can install Citrix AppCenter Console or Citrix Delivery Services Console in the following operating systems:

  • Microsoft Windows XP Professional SP3 (32-bit) and SP2 (64-bit) editions

  • Microsoft Windows Vista SP2 (Business, Enterprise, and Ultimate versions), 32-bit and 64-bit editions

  • Microsoft Windows 7 SP1 (Professional, Enterprise, and Ultimate versions), 32-bit and 64-bit editions

  • Microsoft Windows Server 2003 SP2 (Standard, Enterprise, and Datacenter versions), 32-bit and 64-bit editions

  • Microsoft Windows Server 2003 R2 (Standard, Enterprise, and Datacenter versions), 32-bit and 64-bit editions

  • Microsoft Windows Server 2008 SP2 (Standard, Enterprise, and Datacenter versions), 32-bit and 64-bit editions

  • Microsoft Windows Server 2008 R2 and Microsoft Windows Server 2008 R2 SP1 (Standard, Enterprise and Datacenter versions)

Also, the XenApp Server Role Manager deploys the following software, if it is not already installed:

  • Microsoft .NET Framework 3.5 SP1

  • Microsoft Windows Installer (MSI) 3.0

  • Microsoft Windows Group Policy Management Console

  • Microsoft Visual C++ 2005 SP1 Redistributable (x64)

  • Microsoft Visual C++ 2008 SP1 Redistributable (x64)

  • Microsoft Visual C++ 2008 SP1 Redistributable

  • Microsoft Visual C++ 2005 SP1 Redistributable

  • Microsoft Primary Interoperability Assemblies 2005

    Note

    If we install the AppCenter Console on a computer that previously contained the Microsoft Group Policy Management Console (GPMC) and an earlier version of the Delivery Services Console, we may also need to uninstall and reinstall the Citrix XenApp Group Policy Management Experience (x64) program in order to use the GPMC to configure Citrix policies.

License server

The Citrix License Server is a small component required in every XenApp deployment. It can be installed on a XenApp server or shared XenApp infrastructure server (more about this in the next chapter) for testing or smaller environments or on large environments, in one dedicated server.

Citrix licenses are required to allow users to connect to the XenApp farm.

We can download and install the latest Citrix License Server or use the version included on the ISO of XenApp 6.5. Minimum license server version number is 11.9.

We are going to install and configure the Citrix License Server in Chapter 3.

Clients

Citrix XenApp Receiver (formerly known as Citrix Plug-In and ICA Client) is a light software client that allows us to access published applications and desktops on XenApp farms and servers from almost any client device, including Windows and Macintosh computers and mobile devices such as Android and Blackberry phones, Apple iPhone and iPad devices.

We need to install the most recent version of any Citrix Receiver to guarantee availability of all features and functionality of XenApp 6.5 to our users. XenApp Receiver version 13.0 is the minimum version recommended to use all features of XenApp 6.5.

To install Citrix Receiver, we need to connect to www.citrix.com and then go to Downloads option. We need to choose Citrix Receiver, and then install the right Citrix Receiver for our platform.

Summary


In this chapter, we learned some new features about XenApp 6.5. Specifically:

  • Role-based setup wizard

  • Session Pre-Launch (Instant App Access)

  • Citrix AppCenter management console

  • Enhanced scalability and performance

  • Citrix Receiver and Citrix Dazzle

  • Windows service isolation for streamed applications

  • Multi-lingual User Interface

  • Citrix HDX technology

  • Active Directory Group Policy integration

  • PowerShell support

We discussed these new exciting features and in particular the Citrix AppCenter console, the 64-bit support, the new installation process using roles-based setup and more. Also, we enumerated system requirements.

In the next chapter, we are going to discuss how to design a XenApp 6.5 farm and how to implement some of these new features.

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Key benefits

  • Use Citrix management tools to publish applications and resources on client devices with this book and eBook
  • Deploy and optimize XenApp 6.5 on Citrix XenServer, VMware ESX, and Microsoft Hyper-V virtual machines and physical servers
  • Understand new features included in XenApp 6.5 including a brand new chapter on advanced XenApp deployment covering topics such as unattended install of XenApp 6.5, using dynamic data center provisioning, and more
  • Clear, easy-to-follow steps and screenshots to carry out each task

Description

XenApp is the leader in application hosting and virtualization delivery, allowing users from different platforms such Windows, Mac, Linux, and mobile devices to connect to their business applications. Using XenApp, you can deploy secure applications quickly to thousands of users.XenApp 6.5 brings with it exciting new features such as a brand new management console, Instant App access, Multi-stream ICA, Single Sign-on and SmartAuditor enhancements, and more.Getting Started with Citrix XenApp 6.5 provides comprehensive details on how to design, implement, and maintain Citrix farms based on XenApp 6.5. Additionally, you will learn to use management tools and scripts for daily tasks such as managing servers, published resources, printers, and connections.Getting Started with Citrix XenApp 6.5 starts by introducing the basics and new features of the brand new version such as installing servers and configuring components, and then teaches you how to publish applications and resources on the client device before moving on to configuring content redirection. Author Guillermo Musumeci includes a use case throughout the book to explain advanced topics like creating management scripts and deploying and optimizing XenApp for Citrix XenServer, VMware ESX, and Microsoft Hyper-V virtual machines. It will guide you through an unattended installation of XenApp and components on physical servers. By the end of this book you will have enough knowledge to successfully design and manage your own XenApp 6.5 Farms.

Who is this book for?

If you are a system administrator or consultant who wants to implement and administer Citrix XenApp 6.5 farms, then this book is for you. This book will help both new and experienced XenApp professionals to deliver virtualized applications.

What you will learn

  • New features and system requirements of XenApp 6.5
  • The XenApp Architecture and designing XenApp 6.5 Farms
  • Covers exciting new features in XenApp 6.5 such as Role-based Setup Wizard, Session Pre-Launch (Instant App Access), Citrix AppCenter management console, Citrix Receiver and Citrix Dazzle, and more
  • Install XenApp 6.5 and configure XenApp 6.5 components
  • Manage XenApp components and Citrix Administrators using the new Citrix Delivery Services Console and other Management tools
  • Publish and manage applications and resources, including application streaming
  • Create and apply Citrix Policies to control connections, security, and bandwidth settings using the Group Policy Management Console, Citrix Delivery Services Console, and Local Group Policy Editor.
  • Optimize multimedia content on XenApp using Citrix HDX technologies
  • Manage session environments and connections
  • Secure, optimize and monitor XenApp Farms
  • Deploy XenApp 6.5 on Citrix XenServer, Microsoft Hyper-V, and VMware ESX virtual machines
  • Unattended installation of XenApp 6.5 on physical servers.
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Publication date : Jul 26, 2012
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Table of Contents

14 Chapters
Getting Started with Citrix XenApp 6.5 Chevron down icon Chevron up icon
Designing a XenApp 6.5 Farm Chevron down icon Chevron up icon
Installing XenApp 6.5 Chevron down icon Chevron up icon
Advanced XenApp Deployment Chevron down icon Chevron up icon
Using Management Tools Chevron down icon Chevron up icon
Application Publishing Chevron down icon Chevron up icon
Application Streaming Chevron down icon Chevron up icon
Managing XenApp Policies Chevron down icon Chevron up icon
Printing in XenApp Environments Chevron down icon Chevron up icon
Multimedia Content in XenApp Chevron down icon Chevron up icon
Managing Sessions Chevron down icon Chevron up icon
Scripting Programming Chevron down icon Chevron up icon
Receiver and Plug-Ins Management Chevron down icon Chevron up icon
Virtualizing XenApp Farms Chevron down icon Chevron up icon

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Amazon Customer Nov 13, 2015
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Excellent
Amazon Verified review Amazon
B. P. ODwyer Dec 26, 2012
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Excellent hands on walk through of the new generation of XenApp, 64 bit and all the benefits of current Microsoft technology. The scenario based approach is one that you can adapt to your own environment or use as template for a POC to test out the new feature set. Given all the new features in both Citrix and Microsoft this is a must have guide for any Citrix admin.It is hard to find good Citrix documentation even on the Citrix site lots of searching on the Internet especially for detailed step by step guides. In this book you find it so save yourself some time and pick up a copy and start working.
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bilbo Oct 01, 2015
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good book to read if you want to get certified
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Mr. P. Waller Sep 13, 2012
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
This review has also been added to the .co.uk siteAfter reading this i couldn't help thinking that this was a rehash of the XenApp6 title, also by the same author.I would like to add that i have read and reviewed the XenApp 6 book and you will see from that particular review 5 stars were awarded as i felt that this book gave the reader an insight not only into XenApp 6, but also how you could apply the technology in the real world.Getting started with XenApp 6.5 as mentioned earlier seems to go over the same ground, but with slight emphasis on 6.5 (obviously!). Now i am not knocking the author in anyway shape or form as his Citrix knowledge far out guns mine & that 6.5 is really in theory an update to 6. its just that there were particular bits missing which apply only to 6.5, i.e. Session linger and pre-launch which although were mentioned in the text, were never really applied within the context of the book. So all in all a good book, but could have been better - maybe i am splitting hairs
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Sean D. Oct 23, 2012
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You would think that with such little choice in XenApp/XenDesktop books available that the few published would read like a Dr. Seuss short story. This exceeded my expectations, however it does contain quite a few grammatical errors making the read pretty difficult. It does not read front to back, rather it covers a large deal of information repeated and built upon chapter after chapter. Would recommend this over other choices only if you plan on taking a fast track course on the subject, would not suggest this as a hand-helper guide to newbies or experienced professionals in the field alike.
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Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela