Configuring resource accounts
Resource accounts are used to route calls to two Teams voice applications – Auto Attendants and Call Queues. Depending on the scenario, a resource account may need a phone number assigned to it.
The flow chart in Figure 13.1 shows an overview of how to provision a resource account, based on whether it will have a phone number associated with it.
If the resource account requires a phone number, a Phone System Virtual User license needs to be assigned to that resource account. The Phone System Virtual User license is a special no-cost SKU to be used with resource accounts that require a phone number:
Figure 13.1 – The resource account flow chart
When a Phone System Virtual User license is assigned to a resource account, you can assign a reserved toll or toll-free service number to that resource account. For information on how to reserve service numbers, see the Obtaining phone numbers section in this chapter...
