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Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
Tools
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Author (1):
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Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
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Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Using the management portal

The management portal is used to configure your users' voicemail settings and download the preconfigured contact flows. For this part of the configuration, we are concerned with the contact flows. These flows will allow us to integrate the solution to connect as part of the call flow process.

To get started, we need to locate the URL of the management interface:

  1. The management URL was created as an output to the VoicemailPortalStack deployed as part of the solution. To find this location, we need to access that stack's information to see its output. Locate the stack in your CloudFormation console. It should look similar to Figure 10.19. Click on the stack name in the left-hand column:

    Figure 10.19 – Stacks

  2. The next screen will display all of the information for the stack. We are interested in the Outputs tab. Click this tab to see the outputs. The output that will give you the URL you need to access is called DistributionDomainName...
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