Summary
At this point, this only scratches the surface. We will go into how to develop a user research plan and apply standard research methods to the conversational world, then dive deep into user interface patterns, guidelines, and heuristics to help guide and improve the quality of an enterprise ChatGPT solution. Once we have something, it is time to apply our care and feeding approaches to monitor and improve the quality of customer experiences, extending it further into more customer use cases with the quality they expect. We will wrap it all up in a nice bow so this newfound expertise can be shared with your friends in development and product management. No person is an island. It does take a team.
Next, let’s cover basic research and tools we can use to understand our users and how we can learn what our customers need. A few suitable research methods can go a long way to bridging the gap for unknown unknowns…
