Fixing and updating documentation
So, the team had a strong feedback session and wrote down a bunch of inputs the team could or should have done differently – it's not good if nothing happens with those inputs! The most common long-term fix is to update the documentation and training process. This could be in the form of team policies, training material or classes, and TTPs.
All of these actions will need to be categorized into short- and long-term items. Additionally, these items will be further divided into what is within the team's scope and what is outside of their scope. Anything that is within the team's scope should be assigned a point of contact within the team to own the fix. They will be responsible for documenting the item, applying the fix action, and working with all applicable stakeholders to make sure it sticks.
The fix actions that are outside the scope of the team will need to be briefed to the team's external leadership for potential...