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Salesforce.com customization handbook

You're reading from   Salesforce.com customization handbook Customize Salesforce to automate your business requirements

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Product type Paperback
Published in Sep 2014
Publisher
ISBN-13 9781849685986
Length 454 pages
Edition 1st Edition
Concepts
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Toc

Table of Contents (14) Chapters Close

Preface 1. Getting Started with Salesforce 2. User Management and Organization Administration FREE CHAPTER 3. Making Your Salesforce Data Secure – Security Settings in Salesforce 4. Domain Management, E-mail Administration, and Google Apps Settings 5. CRM Functions and Streamlining Business Requirements 6. Automating a Business Process 7. Concepts of Data Management 8. Reports and Dashboards in Salesforce 9. Chatter Configuration 10. Mobile Administration 11. Setting Up Deployment Processes 12. AppExchange – Extending Salesforce Functionality Index

Posting e-mail to Chatter groups

You can allow group users to send e-mails to Salesforce, and this message can be posted to a particular group. In order to do this, you first need to enable Post by Email in the Chatter settings menu. To enable the Post by Email feature, follow these steps:

  1. Navigate to Setup | Customize | Chatter | Email Settings.
  2. Under General Settings, select the Post by email checkbox and also Allow Posts via Email to allow the user to reply from their local e-mail client whenever they get any notification related to a group activity, as shown in the following screenshot:
    Posting e-mail to Chatter groups
  3. Click on Save.
  4. Now, navigate to Chatter | Groups | Dreamforce 14.
  5. From the group detail page of your group under the e-mail section,
  6. click on Post by email, as shown in the following screenshot:
    Posting e-mail to Chatter groups
  7. Now, this will open up your default e-mail client. You can save the unique e-mail address to post to Chatter without logging in to Salesforce.
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