Time for action - configuring permissions to profiles
Of course, the permissions and levels that I suggest in the Time for action are just my views. You will know best what is most appropriate for your business. Let's get on with it then:
1. Click on the Employees tab, then the Permissions tab, and select the Customer Service or whatever profile you are configuring from the drop-down box.
2. Take time to examine the tabs and their options. Notice that if you click a checkbox, you instantly get a message from PrestaShop saying it is configuring your permissions.
3. Try adding permissions from one of the tabs. For the freelance writer, I would just append the view functionality to the Tools tab and the View, Add and Edit functionality to the CMS tab. The reason we need to assign View to Tools is because otherwise the CMS tab will not be visible.
4. Go back to a user's sub-tab in Employees, edit the user, and assign the profile you have just amended to the user. Now log in as that user and see...