Personal skills

Personal skills are very important for a successful response team. This is because the interaction with team members who are technical experts but have poor social skills can lead to misunderstanding and misinterpretation of the results, the consequences of which may affect the team's reputation.

A list of key personal skills will be discussed in the following sections.

Written communication

For many IR teams, a large part of their communication occurs through written documents. These communications can take many forms, including e-mails concerning incidents documentation of event or incident reports, vulnerabilities, and other technical information notifications. Incident response team members must be able to write clearly and concisely, describe activities accurately, and provide information that is easy for their readers to understand.

Oral communication

The ability to communicate effectively though spoken communication is also an important skill to ensure that the incident...