You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Customizing default forms

In the previous recipes, we have learned how to extend and create new classes in Service Manager 2016. Obviously, when you do this you would want to be able update or create forms to include all of this new information.

Although Service Manager 2016 includes a generic form for classes missing their own forms, and the Extensions tab for custom class extensions, you might want to have control over how the forms look like in order to improve the usability of the console. This is where the System Center 2016 Service Manager Authoring Tools can help you, as it allows you to customize existing forms and also create new forms for your custom classes.

In this recipe, we will walk you through the process of adding controls to the existing Windows Computer form. We will use the class extension we created in the Extending Service Manager classes recipe earlier in this chapter.