Summary

In this chapter on Building Your Customer Success Inner Circle, you learned more information to further support the saying, “If you want to go fast, go alone; if you want to go far, go together.” I have never met a CSM who said they don’t have enough accounts. The opposite is typically true. As a CSM, you only have so much time, so choosing the essential relationships to invest in can play a large role in meeting the reactive and proactive needs of your clients, and building a practice that elevates your credibility as a standout CSM.

Each organization has very distinct internal partners. Recognizing which relationship yields the most value, understanding how to initiate those conversations, and fostering long-term alliances will help you establish yourself as an effective and stand-out CSM.

In the next chapter, you will understand how to take what you have learned and apply it to driving customer retention and growth in your business. Like many sports...