Discovering hidden processes
In the previous sections, we covered how to discover and document an existing process model by conducting process discovery workshops with the subject matter experts who perform the process as part of their daily activities. But you likely have processes that you don’t know exist because they’re being performed by existing systems or implementations, and the details of what is being done have gotten lost over time or are undocumented. In this case, you can leverage a technique called Process Mining to discover these hidden processes.
IBM Process Mining consumes event logs from Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP, Workday, and Salesforce. It analyzes the logs and applies smart mining algorithms to identify trends and patterns. Then, it infers and generates a process model that represents what the system is doing.
Generating the process model
There are four primary steps to...
