Transforming the citizen experience
Now that we have discussed the challenges specific to government digital transformation, we will cover what the delivery of government services looks like and how government digital services are transforming that experience through a group of case studies. These case studies will describe government digital transformation across a wide range of domains and technologies. The responsibilities of governments are extremely broad and even though we will discuss a significant number of technologies in this section, we will not be able to exhaustively cover the uses of technology in the delivery of government services.
The role of government services
The government performs a tremendous number of services for the public. The federal government does everything from providing a standing army to protect the country from those who would wish us harm, to ensuring food safety to making sure the banking system works. While state and local governments don...
