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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy

Leveraging Sales reports

A default installation of Dynamics 365 Sales will include a set of reports to get you started. There are reports for each application, as well as general reports that span across data from multiple applications.

When working with reports, in most cases, you will end up customizing your own reports. The default ones that are provided are presented as guidance, but they can, on certain occasions, be useful with no customization.

The standard reports revolve around Accounts and Contacts, as well as Activities, Leads, Sales History, and Sales Pipelines.

The Dynamics 365 platform allows us to report on data in various ways. Starting from aggregated and filtered data presented in views, and continuing with charts, dashboards, and wizard-driven reports, the platform capabilities are quite extensive. Add to that the ability to export to Excel and perform further analysis or use Dynamics 365 Sales data as a data source for Power BI, and suddenly you can start creating...

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