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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy

Summary

Throughout this chapter, we looked at some of the options available for integrating various platforms and data across applications. We started our journey with a look at Flow, as part of the renamed and extended Power Automate platform. We then looked at Azure Logic Apps and its similarities with Power Automate. Finally, we looked at the PowerApps Data Integrator and its ability to move data across platforms.

At this point, we should have a good understanding of the available integration options. We now know that Power Automate provides low-code/no-code integration options, while Azure Logic Apps provides a more developer-focused approach. Now, we also understand that, with the Power Platform, Microsoft is providing data integration capabilities based on provided and configurable templates for the Dynamics family.

In the next and final chapter in our journey, we will look at the administration capabilities of Dynamics 365.

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