Hands-on – reviewing reviews with Amazon Comprehend

Imagine that you work for a large hotel chain and have been tasked with developing a process for identifying negative reviews that have been posted on your website. This will help the customer service teams follow up with the customer.

If your company was getting hundreds of reviews every day, it would be time-consuming to have someone read the entire review every time a new review was posted. Luckily, you have recently heard about Amazon Comprehend, so you decide to develop a small Proof of Concept (PoC) test to see whether Amazon Comprehend can help.

If your PoC is successful, you will want to have a decoupled process that receives reviews once they have been posted, calls Amazon Comprehend to determine the sentiment of the review, and then takes a follow-up action if the review is negative or mixed. Therefore, you decide to build your PoC in the same way, using Amazon Simple Queue Service (SQS) to receive reviews...