According to Microsoft’s data, Teams is the fastest-growing app in Microsoft's suite. It started as a group chat-based utility and developed into an updated version of Skype with features such as chat, calls, and meetings. However, Microsoft Teams has grown as a platform for collaboration and is now home to various apps that are used by almost every organization every day.

Microsoft has even made Microsoft Teams an integral part of Windows 11 by pinning it to the taskbar. With the spread of the Covid pandemic, the need to work remotely and the concept of hybrid work have had an unprecedented surge and become the new norm. Understandably, there is a high demand for teleconference solutions such as Microsoft Teams, Zoom, Slack, Webex, and so on. In my opinion, the winner here is Microsoft Teams, as it goes beyond communication features such as chat, voice, and meetings. It has evolved as a platform for hosting apps so that businesses can do their day-to-day work without leaving Microsoft Teams.

Every organization prioritizes business productivity; most of the leadership wants to make Microsoft Teams sticky, bringing all the required tools for the job to one location and providing access to enterprise applications, custom applications, and even the intranet to Teams – so Teams has become a one-stop-shop for all things needed by members of IT.

In recent publications (Microsoft FY22 Q2 Commercial Highlights), they announced that Microsoft Teams’ active users have hiked up to 270 million per month.

In this book, we are going to focus on various customization options that will help IT workers to make their day-to-day business scenarios easier. Here are a few examples:

• Opening a ticket or escalating in ServiceNow (www.servicenow.com) without leaving Microsoft Teams
• Using DevOps tools such as Jira Cloud and GitHub to build, test, and release software directly in Teams
• Consuming Azure-hosted FAQs or QnA Maker bots in Microsoft Teams
• Using no-code Power Apps, Power Automate, and chatbots easily
• Using Teams app templates such as Appointment Manager, an app template for conducting virtual appointments through Teams
• Using Building Access, a Power Platform-based full-blown app to support building occupancy by helping employees with on-site facility access adhere to social distancing rules
• Using Viva Connections, which acts as a gateway to monitor employee experience in Microsoft Teams

These are a few sample scenarios that highlight Microsoft Teams’ role as a platform to host various customizations. Our focus is to learn how to build these customizations for end users with no code or very little code and complex solutions for developers with code. General best practices in Power Apps development are using a fusion development approach with blended groups of teams with low code or no code (also called citizen developers) and professional developers.

The customization of Microsoft Teams refers to bringing all the applications that a business needs to use daily to one location and integrating chats, meetings, calls, and files into it to be more productive. This will help business users stick to one tool and access all apps and services, which thereby avoids switching between multiple applications or services.

Classification of apps

You can bring most of the apps and services used in your organization and incorporate them into Teams as an app. These apps are grouped into the following three categories, mostly based on who created them.

Microsoft apps

Microsoft Teams comes with a set of built-in apps; these are built by Microsoft. One of the examples of Microsoft apps is shown here:

Figure 1.1 – Lists app

With this Lists app, you can create a new SharePoint list or use an existing SharePoint list and add it as a tab to any Teams channel. More precisely, you can create a custom list, import it from Excel, or generate one from an existing or predefined list template. The following screenshot shows various templates of list options:

Figure 1.2 – Various list options through the Microsoft Lists app

Here’s another example of a Microsoft-provided app:

Figure 1.3 – The Tasks by Planner and To Do app

Tasks by Planner and To Do is an app to simplify tasks. It combines the tasks from To Do and Planner. So, in essence, this combines To Do and Planner’s utilities in one location.

Figure 1.4 shows the page that displays any tasks that were created by you or have been assigned to you in Planner or To Do.

Figure 1.4 – The Tasks by Planner and To Do app

These tasks are automatically categorized into four lists as listed here:

• Tasks – all the tasks you’ve created
• Important – any task marked as Important
• Planned – tasks marked with a due date
• Assigned to me – tasks that are assigned to you

Third-party apps

Microsoft works with various developers and partners to build apps that work in Microsoft Teams. These are Microsoft-certified third-party apps; with certified apps, Microsoft provides assurance that you can trust them and that they comply with strong security principles that protect data and privacy.

Some of these third-party apps may require subscription services or licenses to purchase for consumption. An example of this kind of app is shown in the following screenshot:

Figure 1.5 – Third-party Jira Cloud app

Jira Software is a software development tool used by several agile teams; the cloud service of this software is called Jira Cloud, and it is built with project functions such as planning, tracking, releasing, and reporting in the service.

We have a Jira Cloud Teams app that enables your project team to track, update, and manage projects from Microsoft Teams. This app has integration with Jira Cloud so that your project team or user can receive notifications, create or update tickets, and view them in Teams meetings as a group.

Figure 1.6 – Jira Cloud app – sign in to Atlassian account (Jira Software)

ServiceNow Virtual Agent

ServiceNow Virtual Agent is another third-party app for which ServiceNow and Microsoft partnered together to give ServiceNow users a conversational experience with a live or virtual agent.

This enables employees to perform routine ServiceNow tasks directly in Microsoft Teams.

Consider the following few scenarios:

• Employees can access ServiceNow’s Employee Center embedded directly within Microsoft Teams
• IT service desk agents can reach out to employee requests directly in Microsoft Teams to resolve questions about open tickets
• Actionable notifications within Microsoft Teams enable employees to stay up to date on their tickets

Figure 1.7 – Now Virtual Agent

This app (Now Virtual Agent) is free with Microsoft Teams, and users of this app are required to have an appropriate ServiceNow license. For a better experience and range of features, it is recommended to have ITSM Pro/HR Pro, as the standard license doesn’t cover many use cases. The following figure shows the experience of ServiceNow Virtual Agent in Teams:

Figure 1.8 – Now Virtual Agent in Teams

Custom apps

In addition to Microsoft-provided and third-party-provided apps, as an organization, you can also build custom apps using various Teams integration strategies. These types of apps are called custom apps. We will spend a good amount of time in this book on building custom apps using various technologies such as Microsoft Power Platform, Azure, and the SharePoint Framework (SPFx).

The Landings, as shown next, is an example of a custom app:

Figure 1.9 – The Landings custom app

Custom apps are typically created and approved by your organization’s IT team and shared with you or a group you’re in. These custom apps are usually designed based on your requirements.

Through the Teams App Store, you can see the custom apps built in your organization.

Figure 1.10 – View of custom apps built in your organization

This section gave you a quick overview of the types of apps available in Microsoft Teams. In the next section, we’ll learn more about core services used in the development of custom apps that are built by your organization.

Before moving on to learning more about custom apps in Microsoft Teams, it is good to have some understanding of the following technologies:

• Azure
• Microsoft 365
• Power Platform

These concepts will be used in most of the apps that you are going to build and host in Teams. Let us have a look at each of them in brief.

Azure

Azure is the core platform that Microsoft Teams is built and hosted on; it takes advantage of core Azure features such as scaling, global footprint, redundancy, and disaster recovery. In this book, we are focusing on apps in Microsoft Teams and these apps can also use Azure services. We will briefly discuss a few of those Azure services, although it would be good for you to explore more about these services as a self-study.

Azure App Service

Azure App Service enables you to quickly build and host web apps, mobile backends, and RESTful APIs in the programming language of your choice without worrying about infrastructure. This platform as a service (PaaS) is offered by Azure so that you can focus on developing your application while the platform takes care of infrastructure needs and scaling based on your business requirements. Speaking of scaling, you can scale your app up or down by adding or removing resources based on demand, which helps control infrastructure costs. Scale-out is another option, increasing the machine instances that your app running on.

QnA Maker

QnA Maker is a cloud-based service that allows you to create a natural conversational layer over your data. QnA Maker lets you import a knowledge base (KB) of question and answer pairs from any FAQs, support websites, manuals, or documents. It also answers questions with the best answers from the QnA in your KB automatically.

Conversational applications are the most common scenario in which to use QnA Maker. A common scenario would be to create a FAQ bot with no code:

• Best practices: https://aka.ms/QnAMakerBestPractices
• Documentation: https://aka.ms/QnAMakerDocumentation
• QnA Maker portal: https://aka.ms/QnAMakerPortal

Azure Blob Storage

Azure Blob Storage is an optimized solution for storing massive amounts of unstructured data that doesn’t adhere to a particular data model or definition, such as text or binary data. This helps you create data lakes for your analytics needs and provides storage to build powerful cloud-native and mobile apps.

Blob Storage is designed for the following:

• Bringing images or documents directly to a browser
• Storing files for distributed access
• Streaming video and audio
• Writing log files
• Storing data for backup and restoration, disaster recovery, and archiving
• Storing data for analysis by an on-premises or Azure-hosted service

These are the resources that Blob storage offers:

• The storage account: A storage account provides a unique namespace in Azure for your data.
• A container in the storage account: A container organizes a set of blobs, like a directory in a filesystem. A storage account can include an unlimited number of containers, and a container can store an unlimited number of blobs.
• A blob in a container

You can see the relationship between various resources in the following screenshot:

Figure 1.11 – Representation of the relationship between blob storage resources

Azure Storage supports three types of blobs:

• Block blobs: Defined by a list of blocks and predominantly used to store objects such as documents, images, video, and so on.
• Append blobs: An append blob is comprised of blocks and is optimized for append operations, used mostly for scenarios such as logging, big data analytics, output, and so on.
• Page blobs: These are collections of 512-byte pages with the ability to read/write arbitrary ranges of bytes. Also, page blobs are designed for random read/write operations, such as for IaaS disks, Azure Event Hubs, and block-level backup.

Azure Functions

Azure Functions is a serverless event-driven solution that extends Azure App Service on less infrastructure, thereby saving a lot of costs. As a developer, you focus on code and the rest will be handled by Azure Functions.

The following are a few common scenarios for using Azure Functions:

• Building a web API
• Time-based processing
• Images added
• Building a serverless workflow
• Responding to database changes
• Creating reliable message queue systems
• Processing data in real time
• Real-time bot messaging

You can write functions in C#, Java, JavaScript, PowerShell, or Python.

Azure Cognitive Services

Cognitive Services is a collection of intelligent APIs that you can embed into your app, as these REST APIs are very easy to implement. These services can span Vision, Speech, Language, Knowledge, and Web search. There are a variety of domains that give apps a human side, including Speech, Decision, Language, and Vision. Speech-to-text is one feature of the Speech service.

The following figure shows domain-specific pre-trained models:

Figure 1.12 – Screenshot of domain-specific pre-trained models

Microsoft 365

Microsoft 365 is he platform with the most compliant cloud-based subscription service and brings the best tools together with security and compliance.

SharePoint is the technology part of Microsoft 365 that underpins Teams. So, every Microsoft Team instance has a SharePoint site underneath, as well as an Office 365 group.

Office 365 is a service that connects a variety of collaboration tools across Office 365. You can create an Office 365 Group from a SharePoint page or a SharePoint administrator can create one from SharePoint Online Administration.

You can go to the SharePoint start page by clicking on the app launcher and selecting the SharePoint tile or by clicking on SharePoint in the global navigation bar from any site in SharePoint.

Figure 1.13 – SharePoint start page | + Create site

The preceding screen shows you the + Create site option on the SharePoint start page; the following screen shows the option to create a site in the SharePoint admin center window:

Figure 1.14 – SharePoint admin center | + Create | Team site

Power Platform

Power Platform is a low-code or no-code platform that lets you build end-to-end solutions with custom apps using Power Apps, automation processes using Power Automate, and intelligent bots using Power Virtual Agents (PVA), as well as analyze data with Power BI.

This diagram represents all the services from Power Platform in a row:

Figure 1.15 – Power Platform services

Power BI

Power BI provides insights into the value of your data; it can visualize most of your organization’s data on the platform. With the Power BI tab, you can embed interactive reports into Microsoft Teams channels and chats.

Power Apps

Microsoft Power Apps is a SaaS for creating and using custom business apps across different mobile and web platforms. Through this, you can connect to various enterprise systems and data sources that may be used in your organization, such as SAP ERP and Oracle.

Power Apps enables you to build applications with no code or very little code. It will help businesses write their application with minimal help and support from IT organizations.

These apps can be shared with co-workers and even with guests across the web, tablets, and mobile devices.

To view the existing Power Apps or to create new ones, go to https://web.powerapps.com. From there, you can click Apps on the left-hand side to view existing apps and + New app to create a new Power App.

Figure 1.16 – Power Apps with options for creating a new app

Power Apps types

There are three types of Power Apps you can create as shown in the preceding figure:

• Canvas: Canvas apps are Power Apps that start with user experience or data, and will be built using concepts such as screens, controls, formulas, and connections.
• Model-driven: Model-driven apps are apps that start with data models in tables of Dataverse. They are built with components such as site maps, tables, forms, views, charts, dashboards, business processes, and Power Automate.
• Portal: Power Apps portals are external-facing websites that allow users outside your organization to create and modify data in Dataverse tables. These users can be signed via various identities or access content anonymously.

Power Automate

Power Automate helps businesses work smarter by automating workflows with personal productivity and various business apps and services across your organization. In addition, you can also integrate a Power App with Power Automate.

To view the existing Power Automate functionality or to add to it, go to https://flow.microsoft.com.

Figure 1.17 – Power Automate with the option to create new flows

Triggers

Always have one to start Power Automate. You can have the following type of triggers to start Power Automate

• Scheduled Power Automate
• The Power Apps button
• SharePoint items, files, emails, contacts created, HTTP triggers, or webhooks

Actions

You can have as many actions as you like after the trigger condition is successfully met.

The following figure is a sample Power Automate action with a trigger when a new item is created in SharePoint:

Figure 1.18 – Sample Power Automate

PVA

With PVA, you can engage with your customers and employees conversationally. It resolves routine issues easily, freeing up staff to focus on complex matters.

PVA enables you to empower your subject matter experts to easily create powerful bots using a guided, no-code graphical interface – no need for developers or data scientists.

We will discuss more of these technologies in Chapter 7, Microsoft Dataverse for Teams.

To work on PVA or add to it, go to https://powerva.microsoft.com/.

Figure 1.19 – PVA