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CompTIA A+ Practice Test Core 1 (220-1101)

You're reading from   CompTIA A+ Practice Test Core 1 (220-1101) Over 500 practice questions to help you pass the CompTIA A+ Core 1 exam on your first attempt

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Product type Paperback
Published in Sep 2023
Publisher Packt
ISBN-13 9781837634729
Length 210 pages
Edition 1st Edition
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Authors (2):
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Ian Neil Ian Neil
Author Profile Icon Ian Neil
Ian Neil
Mark Birch Mark Birch
Author Profile Icon Mark Birch
Mark Birch
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Toc

Chapter 5: Hardware and Network Troubleshooting

5.1 Given a scenario, apply the best-practice methodology to resolve the problem

  1. The correct answer is C. The first stage is to identify the problem with the printer and ignore any solution that a user gives you. After this, you will establish a possible cause, and then test the theory and implement a plan of action.
  2. The correct answer is C. The junior administrator has violated company policies. The standard operating procedure would state that any server updates should be done out of hours. They did not carry out patch management as that would be an enterprise solution. They just applied a single update to a single server. They did not communicate with users, which is a poor practice but not the main reason for the incident. Since there was no incident before they patched the server, it is not the troubleshooting process we need to look at; therefore, we can rule it out and establish a plan of action.
  3. The correct answers...
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