Summary
In this chapter, you gained insights into the vital role of operational controls and standards, discovering how they ensure effective, secure, and reliable IT service operations in both traditional and cloud environments.
The chapter emphasized the significance of frameworks such as ITIL and ISO/IEC 20000-1, providing a structured approach to IT service delivery and support.
You studied change management focusing on the structured process of planning, implementing, and controlling changes within the IT environment while minimizing risks. Continuity management emerged as a strategic approach to ensure the ongoing availability of critical business functions, particularly in the face of disruptive events.
Information security management, a critical aspect of business governance, focuses on safeguarding information assets. Continual service improvement management, a fundamental phase in the IT service management life cycle, and its role in enhancing the efficiency, effectiveness...
