Chapter 11: Communicating and Socializing Your Solution

In this chapter, we will continue with another Salesforce-specific knowledge area that is required to pass the CTA review board: communication. This is the seventh and final domain. We will go through the needed knowledge and preparations for this domain and then complete a hands-on exercise using a mini-hypothetical scenario.

Communication skills are crucial for a CTA. These skills allow you to explain your vision in a clear and detailed way, ensuring that your audience fully understands how everything is going to work together. This skill incorporates several sub-skills, such as the ability to create a descriptive diagram that can help you explain your solution and how to handle unexpected changes of scope and adjust your solution accordingly.

We have already practiced creating presentation pitches in the past six chapters. Each time, we ensured we utilized our diagrams to describe the end-to-end solution. We learned that...