Understanding the Azure Stack Hub support model

Azure Stack Hub support is split into two parts – hardware support and software support:

• Hardware support is engaged directly with the hardware provider.
• Software support is engaged directly with Microsoft. If you already purchase software support from Microsoft (Azure, Premier, or Partner support), these contracts also cover Azure Stack Hub software support, and no additional contracts or fees are needed.

Although support is provided by the hardware vendor and Microsoft, the integrated support experience ensures a coordinated escalation and resolution so that you get a consistent support experience, no matter who you call first. We will cover this integrated support experience in the next section.

To understand the Azure Stack Hub support model, we need to look at where customers will buy their support and the contact breakdown as this will vary, depending on who owns and operates the Azure Stack Hub environment...