Using Intune’s troubleshooting tools
We have created our tenant using best practices, carefully packaged our applications, and tested everything to ensure it is working. However, we all know that users are users and things will go wrong. For that, we need to be able to troubleshoot issues. Fortunately, Intune has excellent troubleshooting tools where we can quickly review what issues a user may be having.
How to do it…
Follow these steps to troubleshoot your devices:
- Click on Troubleshooting + support. Then, from the menu, click Troubleshoot.
- Select a user from the list; all their information will be grabbed automatically.
The first thing we must do is look under User status to rule out anything basic, such as a disabled or unlicensed user.
The Summary screen gives an overview of everything for the user across devices, policies, compliance, applications, and more.
The following tabs are available:
- Devices: All devices for the user, including Intune compliance...
