Why Should I Listen to These Folks?

Before you read any more from the four folks writing this book, perhaps it's worth taking a step back and sharing a bit of background as to where all our anecdotes, theories, stories, and tips come from.

We all work for Red Hat. In particular, we are all a part of Red Hat's services organization, which means that we all regularly interact with, and deliver professional services to, Red Hat customers. This ranges from helping with installation and supporting the early adoption of Red Hat technology to driving large transformation programs underpinned by Red Hat technology and Red Hat's culture.

Red Hat's culture is relatively unique as it is entirely based on open source culture and open organizations (of which Red Hat is one of the largest examples). This means that the Red Hat organization is run under a set of characteristics that are closely aligned with open source culture and philosophy. They include collaboration,...