Challenges and consequences of the FB Messenger bot
The Wit.ai platform offers a tool to build an initial bot, where businesses can communicate with clients and offer services automatically. Like other solutions that we've discussed, when complexity is involved in interactions, those tools are very limited and heavier programming is required.
The integration and connectivity between the various stacks are also not easy to use and require a deeper development background. In addition, while being able to learn from a user's request using the inbox panel is of great value, the problem is usually when you have thousands or tens of thousands of requests running through the system, and a manual detection and re-mapping is nearly impossible.
In fact, FB itself shared that 70% of its automated bot interactions fail. A failed conversation means that the end user didn't get what they were asking for. While improving the NLU capabilities is a rather large task, FB decided to deal...
