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Voicebot and Chatbot Design

You're reading from Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

Product type Paperback

Published in Sep 2018

Publisher Packt

ISBN-13 9781789139624

Length 296 pages

Edition 1st Edition

Languages

JavaScript

Concepts

Design

Author (1):

Rachel Batish

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Table of Contents (14) Chapters

Preface

1. Conversational UI is our Future FREE CHAPTER

2. How Not to Build Your Next Chat and Voicebots

3. Building a Killer Conversational App

4. Designing for Amazon Alexa and Google Home

5. Designing a Facebook Messenger Chatbot

6. Contextual Design – Can We Make a Bot Feel More Human?

7. Building Personalities – Your Bot Can Be a Better Human

8. A View into Vertical-Specific Bots – Financial Institutions

9. Travel and E-Commerce Bots – Use Cases and Implementation

10. Conversational Design Project – A Step-By-Step Guide

11. Summary

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Index

Chapter 5. Designing a Facebook Messenger Chatbot

Chatbots and voicebots both fall into the conversational UI category. In the previous chapter, we talked about designing and building voice user experience and interface. Next, we will go back to the design of textual bots, focusing on the Facebook (FB) Messenger platform. With the promise of enabling a "connection to 900 million people on the Messenger platform" and with the goal to "take over sales and customer service functions," FB has the target of revolutionizing the world of chatbots. Indeed, FB revealed at the F8 2018 conference that its platform runs 300,000 bots (https://venturebeat.com/2018/05/01/facebook-messenger-passes-300000-bots/), with more than 8 billion messages sent each day! This is four times more than in 2017.

Around 200,000 developers have used the FB Messenger platform to enable their bots, and that number continues to grow. FB puts a lot of emphasis on the Messenger...

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Authors (1)

Rachel Batish

Rachel Batish

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community. Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue. Rachel has a BA in political science and an MA in international relations.

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