Summary

To sum up the recommendations of this chapter in a few words, I would say that your bot must offer real value and provide rich functionality. Your automated solution, whether through voice or chat, consumed from any channel that the user approaches it from, is a tool for your business to provide a service and value for your customers at scale. The bot is not your goal – it's a tool. It's an additional communication interface that you should leverage to maximize your business goals.

You can start with small, experimental bots, but we are already at a stage where bots should provide a search engine experience and act less like a command line. Think what you need to achieve with your bot. Which NLU or development platform are you using to achieve those goals? Make it an ongoing process: it's not a one-time project! Grow with this exciting and dynamic market and try to be creative or a leader in your space. Everything is possible, so vision it and realize...