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ServiceNow Cookbook

You're reading from   ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781785880520
Length 376 pages
Edition 1st Edition
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Authors (2):
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Dustin Turner Dustin Turner
Author Profile Icon Dustin Turner
Dustin Turner
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (8) Chapters Close

Preface 1. Getting Started with Service-Now FREE CHAPTER 2. Performing Core Configuration and Management Tasks 3. Building Data-Driven Application 4. Configuring Alerts and Notifications 5. Building and Configuring Reports 6. Creating and Configuring Workflow Activities 7. Auditing and Diagnosing Service-Now

Working with the report sources


Report filters are very useful for a system administrator. Very often, we come across a situation where we need to refine the report filter to meet the business requirement. So, to avoid rework we can define a report source as a reusable component. In this recipe, we will learn to work with report sources.

Getting ready

For this recipe, you need an active service-now instance, valid credentials  and an admin role.

How to do it...

  1. Open a web browser (Google Chrome, Firefox, Safari, or Internet Explorer).

  2. Type the instance web address in the address bar.

  3. Log in to the Service-Now instance using the credentials.

  4. Type the report in the search bar (left-hand side).

  5. Under the reports application, from the administration section, click on Report Sources:

  6. You will be redirected to the following page, where you can view the predefined Report Sources. If you want to create a new data source, then click on New button:

    Report source

  7. Now we need to configure our Report source page...

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