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ServiceNow Cookbook

You're reading from   ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781785880520
Length 376 pages
Edition 1st Edition
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Authors (2):
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Dustin Turner Dustin Turner
Author Profile Icon Dustin Turner
Dustin Turner
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (8) Chapters Close

Preface 1. Getting Started with Service-Now FREE CHAPTER 2. Performing Core Configuration and Management Tasks 3. Building Data-Driven Application 4. Configuring Alerts and Notifications 5. Building and Configuring Reports 6. Creating and Configuring Workflow Activities 7. Auditing and Diagnosing Service-Now

Introduction


Communication and notification are two essential pillars of the IT service management application. Therefore, Service-Now has an inbuilt functionality to send or receive e-mails from mailboxes or user accounts like other enterprise applications. To send an e-mail notification from a Service-Now instance, you will have to configure the e-mail notification to trigger end users. In many cases, customers ask for a functionality to log a ticket via e-mail, but you should not worry as Service-Now provides this functionality out of the box.

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