Understand unique record identifier
For maintaining the uniqueness of each record Service-Now generates a 32 character global unique ID which is called sys_id. You can view SysID in any standard browser address bar.
Getting ready
To step through this recipe, you should have an active Service-Now instance, a role, and valid login credentials.
How to do it...
- Open any browser standard browser.
- Type the Service-Now instance web address (
https://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button. - In the browser you can view SysID. Let’s understand this by an example. In following screen shot you can view
sys_id=3D4301f1084f053200abb3b3728110c70e:
Record
sys_id
There's more…
It is important to note that same sys_id value is never generated more than one time. If two record share same sys_id value then one was copied to other at database level outside of Service-Now application.
See also
To read more about the sys_id click at: http://wiki.servicenow.com/index.php?title=Unique_Record_Identifier#gsc.tab=0
