Managing instances
Making the most effective use of your allocated instances means understanding and implementing an effective plan. Following a simple set of rules will ensure that the configuration and data is in the right place at the right time. The following diagram shows the typical actions to a customer's instances:
Managing a complex system with multiple stakeholders and business-critical applications is challenging. However, by leveraging the platform in the right way, it can be made easier to deal with ServiceNow. These tips will help:
- Use a three-tier hierarchy. Ensure that you know what activities will be carried out on each instance and who will be carrying them out.
- Prod is the production system. The requesters submit work while fulfillers carry out the process to get it done. There's no tester access and very limited system administrator access in order to ensure stability.
- Test tries out new functionality before it is put into production. The instance is used by a testing team...
