Understanding Service-Now roles and licensing
Each and every company has its own license model, or to put it a better way, a method whereby a company will charge customers for using its products or services. There are various types of licenses available in the market, such as, for example, named user licenses, volume licenses, and client access licenses. Service-Now, has a role-based license model. For instance, if in your company 1,000 employees are working, then all employees will have access to Service-Now as an end user, which means they are allowed to raise requests or incidents on Service-Now, but for handling all those service tickets there are 100 IT employees and all have Service-Now ITIL role access: According to the Service-Now licensing model, your company would need to pay for 100 licenses only.
In an IT operational environment, a requester may be referred to as an end user who can do any of these tasks:
- Create, view, or modify their own request
- Search service catalog
- Access knowledge...
