Going through other logs

In our journey through ServiceNow, we've already used several tables that are useful for finding out what is happening. Of course, you can use the techniques shown in other chapters to better get at this data: create scheduled reports and receive information via e-mail or put filters of the tables on a home page so that you are aware of issues quickly.

Note

ServiceNow provides an overview homepage that collects some of these items together already. Select one of the ServiceNow Slow Performance homepages.

Some of the logs you may want to use are as follows:

• The event log (which can be found by navigating to System Policy > Events > Event Log), which was first discussed in Chapter 6, Events, Notifications, and Reporting, stores data about deferred or asynchronous transactions. Events often send e-mails or trigger script actions to run arbitrary code. The time taken to run these actions is recorded in the Processing duration field. If this is very short (under a few...