Inbound e-mail action - new

For processing new e-mails that don't contain a prefix, a new inbound action should be created with the New type so that the Service-Now mailbox can take appropriate action for the incoming e-mails. For instance, if users want assistance from the service desk of an organization, they have two choices: either they can log in to a Service-Now portal or they can send an e-mail to the service desk mailbox for handling incoming e-mail.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, the admin role and an e-mail box on Exchange Server.

How to do it…

1. Open any standard web browser and type the instance Web address
2. Log in to the Service-Now instance using your credentials.
3. On the left-hand side, type inbound email action, and Service-Now will search out the module for you.
4. Click on the Inbound Email Actions module, and then click on the New button.
5. Now configure the main section as follows:
   • Name: Inbound integration...