Working with system logs

Out of the box, Service-Now provides the system logs module; system logs are for understanding the system activity. On many occasions, you may come across a situation where you need to check the system logs such as if page loading is slow, a particular region is facing the slow response issue, or other any error. In such cases, system logs help to understand the behavior of the system.

Getting ready

To step through this recipe, you should have an active Service-Now instance and valid credentials to log in and an admin role.

How to do it...

1. Open any standard web browser and type the instance address.
2. Log in to your Service-Now instance with the credentials.
3. On the left-hand side, type system logs in the search box and Service-Now will search System Logs application for you, as shown here:

Systems log module

 

4. It is important to note that only the following activity can be logged in System Logs application (reference Service-Now):

• Workflows
• Configuration
• Chat sessions
• Transactions...