The incident

Up until recently, traffic on TrainBot had been light as it had only been opened to a handful of clients, since it was still in closed beta. Everything was fully operational and the application as a whole was very responsive. Just a few weeks ago, TrainBot was open to the public and all was still good and dandy. To celebrate the launch and promote its online training courses, Baysoft Training Inc. recently offered 75 percent off for all the training courses. However, that promotional offer caused a sudden influx on TrainBot, far beyond what the company had anticipated. Web traffic shot up by 300 percent and suddenly things took a turn for the worse. Network resources weren't holding up well, server CPUs and memory were at 90-95 percent and database servers weren't far behind due to high I/O and contention. As a result, most web requests began to get slower response times, making TrainBot totally unresponsive for most of its first-time clients. It didn't take too long after that for the servers to crash and for the support lines to get flooded.