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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

View More author details

Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Creating and configuring Change Request Templates

Change Request Templates can be used to pre-fill information in the Change Request form. These can be for instance a predefined Title, Description, Impact, Risk, and Priority.

This recipe will describe the steps to create a new Change Request Template.

Getting ready

In the SCSM 2016 console, navigate to Library | Templates.

How to do it...

To create a Change Request Template, follow these steps:

Click on Create Template in the Tasks pane.
Enter a name. In this recipe, we use Change Request Service Pack Installation Template.
Enter a description. For instance, This template can be used for Change Requests regarding deployment of Service Packs.
Choose the Change Request class by clicking on Browse next to the Class field, and then click on OK.
Choose an existing management pack or create a new one to store the Change Request Template (the Creating Management Packs to save your SCSM personalization recipe in Chapter 2, Personalizing SCSM 2016 Administration...