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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Creating and personalizing Change Management Activity notifications

In SCSM 2016 it is possible to send notifications to "Reviewers" of Review Activities and "Implementers" of Manual Activities. This is helpful because different activities in a Change Request will change their status during the Change Management process. For instance, a Manual Activity status changes from Pending to In Progress after a previous Review Activity is approved.

This recipe will show how this notification workflow can be configured.

Getting ready

There are two ways to create a notification in SCSM 2016.

The first one is to navigate to Administration | Notification | Subscription | Create Subscription. The wizard will lead you through the creation of the notification.

The second method is to configure a workflow by navigating to Administration | Workflows | Configuration and selecting the relevant process type.

We will use the second method and it is described in detail in this recipe. The major difference between these...